Return Policy

Eligibility

We offer a 30-day return policy from the date of delivery. To be eligible for a return:

• The item must be in the same condition as received — unworn, unaltered, and undamaged.
• The yellow "Keep This Tag On" tag must still be attached to the item.
• The return must be authorized by LuxyBasement before the item is shipped back.

The "Keep This Tag On" Tag

Every item ships with a small yellow tag bearing the instruction "Keep This Tag On." This tag serves as confirmation that the item has not been worn or used since delivery. The tag must remain attached for the return to qualify for the standard 10% restocking fee.

If the tag has been removed, the restocking fee rises to 15%. Please do not remove this tag until you are certain you wish to keep the item.

How to Initiate a Return

1. Email luxybasement@gmail.com within 30 days of delivery.
2. Include your order number and reason for return.
3. We will respond with return instructions and a prepaid return shipping label.
4. Pack the item securely and drop it off with the carrier as instructed.

Items sent back without prior authorization will not be accepted.

Refunds

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. Refunds are issued to the original payment method, less the applicable restocking fee. Return shipping is always free — we send a prepaid label. We will notify you by email once the refund has been processed.

No restocking fee applies if an item arrives damaged, is not as described, or is ever proven inauthentic. In those cases you receive a full refund. The restocking fee covers the cost of re-authenticating, re-photographing and re-listing a one-of-a-kind piece, and applies only to change-of-mind returns.

Items Bought Through an Accepted Offer

Any item purchased at a negotiated price through our Make an Offer process carries exactly the same rights as one bought at the listed price. The same 30-day window, the same "Keep This Tag On" condition, and the same restocking fee apply. Agreeing a price with us does not make a sale final, and a refund is calculated against the price you actually paid.

Returning Part of a Set

A bundle price is a price for the bundle. We are able to go further on several pieces together than we ever could on one, so if you return part of a set, the pieces you keep are accounted for at their individual listed prices and we refund whatever remains of what you paid — less the usual restocking fee on what came back. Returning the complete set is refunded in full, less the fee, exactly as any other order.

For example: four pieces listed at $10,000, bought together for $8,000. Return one listed at $4,000, and the three you keep are accounted for at their listed $6,000 — so $2,000 is refunded, less the fee. Return all four and the full $8,000 is refunded, less the fee.

If that leaves you worse off than simply returning everything, you are welcome to send the whole set back for a full refund and start again — just tell us, and we will treat it that way. A refund is never less than zero, and we will never bill you for keeping something you have already paid for.

Non-Returnable Items

Items that have been worn, altered, or show signs of use beyond what was present at the time of sale are not eligible for return. Any item returned without prior authorization or outside of the 30-day window will be returned to the sender at their expense.